Field Service Engineer

Location
Dublin
Salary
Negotiable
Posted
08 Nov 2022
Closes
06 Dec 2022
Ref
BBBH5117
Contact
Odilija Talockaite
Job Type
Permanent
Hours
Full-time

BASIC RESPONSIBILITIES

Carry out the following duties on customer premises

 

 

  • On site repairs and overhaul
  • Rail Coupler Product updates and Modifications
  • Pre Delivery Inspections
  • Warranty Investigations
  • Transmission Changeouts

 

SPECIFIC RESPONSIBILITIES

 

  • Attend service calls at customer's premises and rectify faults on vehicles as dictated by workload, and customer requirements.
  • Maintain Rail product updates and modifications, in line with agreed plan with customer
  • Attend customer premises to carry out transmission changeouts
  • Undertake Pre-delivery inspections at vehicle builder premises
  • Provide on-site product training for customers, including computer set-up and operation of software for diagnostics, when requested.
  • Provide support, assistance and back-up for visiting specialist engineers.
  • Provide technical support for customers, and sales personnel.
  • Process and collate Field Service Engineers Claim XP job reports, print off chargeable reports and transfer to admin staff.
  • Assist admin staff with technical queries relating to spare parts etc.
  • Undertake customer visits to discuss technical and service issues.
  • Liaise with and advise workshop staff in relation to warranty status of transmissions and components.
  • Responsible for tools/materials/equipment and inventory control in appropriate depot.

 

 

 

Skills, Qualifications

  • Ideally Apprenticeship trained, with experience in either the Rail or Commercial vehicle industry with at least 5 years' experience after the Apprenticeship.
  • Working on their own initiative will be a key element
  • Excellent communications kills as they will be liaising with customers on a daily basis.
  • Good IT skills for diagnostic work and supporting reports
  • A clean driving licence is required.


Benefits Package

  • Up to 49,500€ (dependent on experience)
  • Company vehicle provided
  • 20 days holiday will go up after to 2 years' service
  • Annual Bonus
  • Life Assurance
  • Pension
  • Private Health Care
  • Other Benefits

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