CX eLearninig Content Specialist

7 days left

Recruiter
Dropbox
Location
Dublin
Salary
Negotiable
Posted
19 Jan 2023
Closes
16 Feb 2023
Ref
BBBH5505
Contact
Aamir Bafanda
Sector
IT
Job Type
Contract
Hours
Full-time

CX eLearninig Content Specialist

Company Description
Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go.

With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries. We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realising ambitious ideas.

Role Description
We are looking for an eLearning Content Specialist to join our CX - Training Team. You will be working with a thoughtful, ambitious and creative team that's committed to meeting the needs of a dynamic, customer-centric organization.

The CX Training Team strives to understand the journey of the support agent and creates training that lead to the best possible customer journeys.

This is a fully remote role, initially on a 12 month contract basis

Position Responsibilities

  • Research source materials & work closely with subject matter experts to determine learning objectives for Customer Support Agents, including those in technical roles
  • Gather content and layout Rise course (or similar) for training material to be delivered
  • Work with training program manager to help revise existing training content to meet the training needs of the team and to ensure a consistent delivery experience
  • Develop new course content based on product launches
  • Analyse course performance with recommendations for improvements
  • Ability to teach developed curriculum virtually


Position Requirements

  • 1-2 yrs of work experience in a training content related role, with familiarity into adult learning and/or educational theory
  • Strong computer skills, including MS Office, Google Drive and Articulate 360 experience are a must
  • Experience with ADDIE/SAM-RAD development and ADA/508/WCAG compliance in eLearning
  • Storyline experience a plus
  • Experience with digital research, analytical projects, writing projects and creating technical training
  • Experience working with an LMS
  • Strong verbal and written communication skills
  • Self-learner, resourceful and attentive to detail
  • Exceptional time management skills in a fast-paced, deadline-oriented work environment
  • Portfolio or Work Samples will be required
  • Customer service/support experience in technology a plus


Note: Please apply only if you are eligible to work full-time in Ireland.

Apply for CX eLearninig Content Specialist

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We would like to send you electronic communications regarding employment related opportunities, services and information that we consider suitable for you.

I would like to receive communications.

I would like you to share my personal data with other Companies within the ManpowerGroup.

You will receive an email containing the responses you have provided today with a link that will allow you to update your consent preferences at any time in the future. You can view a list of ManpowerGroup companies by clicking here.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

More searches like this