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Customer Service Coordinator

Employer
Experis Ireland
Location
Dublin
Salary
Negotiable
Closing date
28 Mar 2023

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Sector
Insurance
Job Type
Contract
Hours
Full-time

Job Details

Customer Service Coordinator
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)

  • Location: Dublin, Ireland
  • Job type: Full Time-6 months contract


About the role:
Our client is looking for a Customer Service Coordinator. This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will primarily focus on supporting and servicing Accident & Health business SME and Financial Lines, including.

Responsibilities:

  • Providing prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises based on customer needs. Ensure all sales enquiries are fully maximized.
  • Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to customers.
  • Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
  • Provide Administration support to A&H & FL Underwriting, issuing documentation, processing new and renewal premiums within strict time limits. Manage, organise, and update relevant data using database applications.
  • Provide support to enable monitoring and resolving 'out of hours' telephone messaging service including email accounts and call back functions.
  • Preparation of data and processing into accounting system. Reconciliation of data against month end system generated reports.
  • Contribute to the development and maintenance of standards, policies, and procedures regarding customer service. Maintain Company standard during all interactions.
  • Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Provide back-up support to other team members.


What we're looking for:

  • Minimum one year's experience working in the insurance industry.
  • Hold a recognised MCC qualification (or be grandfathered) or be working towards a recognised qualification.
  • Strong working knowledge of MS Office Applications
  • Strong written and oral communication skills supported by a friendly and outgoing disposition.


Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)

Company

At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

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