Customer Service Coordinator

Customer Service Coordinator
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)

• Location: Dublin, Ireland
• Job type: Full Time-6 months contract

About the role:
Our client is looking for a Customer Service Coordinator. This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will primarily focus on supporting and servicing Accident & Health business SME and Financial Lines, including.

Responsibilities:

• Providing prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises based on customer needs. Ensure all sales enquiries are fully maximized.
• Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to customers.
• Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
• Provide Administration support to A&H & FL Underwriting, issuing documentation, processing new and renewal premiums within strict time limits. Manage, organise, and update relevant data using database applications.
• Provide support to enable monitoring and resolving 'out of hours' telephone messaging service including email accounts and call back functions.
• Preparation of data and processing into accounting system. Reconciliation of data against month end system generated reports.
• Contribute to the development and maintenance of standards, policies, and procedures regarding customer service. Maintain Company standard during all interactions.
• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department.
• Provide back-up support to other team members.

What we're looking for:

• Minimum one year's experience working in the insurance industry.
• Hold a recognised MCC qualification (or be grandfathered) or be working towards a recognised qualification.
• Strong working knowledge of MS Office Applications
• Strong written and oral communication skills supported by a friendly and outgoing disposition.

Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)