Customer Service Coordinator

13 Mar 2023
28 Mar 2023
Nidhi Tripathi
Job Type

Customer Service Coordinator
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)

  • Location: Dublin, Ireland
  • Job type: Full Time-6 months contract

About the role:
Our client is looking for a Customer Service Coordinator. This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will primarily focus on supporting and servicing Accident & Health business SME and Financial Lines, including.


  • Providing prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises based on customer needs. Ensure all sales enquiries are fully maximized.
  • Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to customers.
  • Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
  • Provide Administration support to A&H & FL Underwriting, issuing documentation, processing new and renewal premiums within strict time limits. Manage, organise, and update relevant data using database applications.
  • Provide support to enable monitoring and resolving 'out of hours' telephone messaging service including email accounts and call back functions.
  • Preparation of data and processing into accounting system. Reconciliation of data against month end system generated reports.
  • Contribute to the development and maintenance of standards, policies, and procedures regarding customer service. Maintain Company standard during all interactions.
  • Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department.
  • Provide back-up support to other team members.

What we're looking for:

  • Minimum one year's experience working in the insurance industry.
  • Hold a recognised MCC qualification (or be grandfathered) or be working towards a recognised qualification.
  • Strong working knowledge of MS Office Applications
  • Strong written and oral communication skills supported by a friendly and outgoing disposition.

Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)

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