Customer Service Coordinator
- Recruiter
- Experis Ireland
- Location
- Dublin
- Salary
- Negotiable
- Posted
- 13 Mar 2023
- Closes
- 28 Mar 2023
- Ref
- BBBH5629
- Contact
- Nidhi Tripathi
- Sector
- Insurance
- Job Type
- Contract
- Hours
- Full-time
Customer Service Coordinator
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)
- Location: Dublin, Ireland
- Job type: Full Time-6 months contract
About the role:
Our client is looking for a Customer Service Coordinator. This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will primarily focus on supporting and servicing Accident & Health business SME and Financial Lines, including.
Responsibilities:
- Providing prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises based on customer needs. Ensure all sales enquiries are fully maximized.
- Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to customers.
- Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers.
- Provide Administration support to A&H & FL Underwriting, issuing documentation, processing new and renewal premiums within strict time limits. Manage, organise, and update relevant data using database applications.
- Provide support to enable monitoring and resolving 'out of hours' telephone messaging service including email accounts and call back functions.
- Preparation of data and processing into accounting system. Reconciliation of data against month end system generated reports.
- Contribute to the development and maintenance of standards, policies, and procedures regarding customer service. Maintain Company standard during all interactions.
- Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department.
- Provide back-up support to other team members.
What we're looking for:
- Minimum one year's experience working in the insurance industry.
- Hold a recognised MCC qualification (or be grandfathered) or be working towards a recognised qualification.
- Strong working knowledge of MS Office Applications
- Strong written and oral communication skills supported by a friendly and outgoing disposition.
Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)