Customer Service Representative
- Employer
- AkzoNobel
- Location
- Glasgow, Pollokshields
- Salary
- Up to £11 per hour
- Closing date
- 14 Apr 2023
View more
- Sector
- Administration and Business Support, Customer Service and Call Centre
- Job Type
- Temporary
- Hours
- Full-time
Job Details
Customer Service Representative
Kinning Park, Glasgow
Temp to Perm
40 hours per week, Full time
£11 per hour
ASAP Start
Our client who is a leading paints and coatings company has been supplying products to the general industrial market offering a wide range of liquid and powder coatings, are now looking for an experienced Customer Service representative to work as part of an established team.
As a Customer Service representative, you will coordinate the internal sales activities including; Order to Cash Management, Credit Control and Customer Complaints.
Key Responsibilities:
- Responsible for order processing, shipping, invoicing, statements, returns/collections, claims and credits. Update pricing on SAP and ensure documented prices are forwarded to customers.
- Ensure regular contact with identified customers, build report and understanding of their needs and where improvements to customer service can be made.
- Responsible for ensuring customers orders are processed within credit terms.
- Dealing with invoice queries to ensure quick resolve.
- Contacting customers and sales managers regarding pending and overdue accounts to ensure credit terms are managed effectively.
- Co-ordinate customer information requests and support sales managers with administration support.
- Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.
Key Skills:
- Excellent customer service and communication skills
- Professional telephone manner
- Strong administration skills with attention to detail
- Excellent IT skills including Excel and SAP
- Team player
Company
This is your chance to join AkzoNobel - a leading global paints and coatings company and a major producer of specialty chemicals.
Home to well-known brands such as Dulux, Sikkens, International, Interpon and Eka; AkzoNobel supplies industries and consumers worldwide with innovative products and sustainable technologies that are designed to meet the growing demands of our fast-changing planet.
Headquartered in Amsterdam, over 47,000 people work for AkzoNobel across 80 countries worldwide – and this is your chance to join them. Take a look at the roles we're currently recruiting for on their behalf below.
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