Customer Service Representative

Glasgow, Pollokshields
Up to £11 per hour
17 Mar 2023
14 Apr 2023
Manpower UK
Job Type

Customer Service Representative

Kinning Park, Glasgow

Temp to Perm

40 hours per week, Full time
£11 per hour

ASAP Start

Our client who is a leading paints and coatings company has been supplying products to the general industrial market offering a wide range of liquid and powder coatings, are now looking for an experienced Customer Service representative to work as part of an established team.

As a Customer Service representative, you will coordinate the internal sales activities including; Order to Cash Management, Credit Control and Customer Complaints.

Key Responsibilities:

  • Responsible for order processing, shipping, invoicing, statements, returns/collections, claims and credits. Update pricing on SAP and ensure documented prices are forwarded to customers.
  • Ensure regular contact with identified customers, build report and understanding of their needs and where improvements to customer service can be made.
  • Responsible for ensuring customers orders are processed within credit terms.
  • Dealing with invoice queries to ensure quick resolve.
  • Contacting customers and sales managers regarding pending and overdue accounts to ensure credit terms are managed effectively.
  • Co-ordinate customer information requests and support sales managers with administration support.
  • Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.

Key Skills:

  • Excellent customer service and communication skills
  • Professional telephone manner
  • Strong administration skills with attention to detail
  • Excellent IT skills including Excel and SAP
  • Team player

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