Customer Service Representative
Customer Service Representative
Kinning Park, Glasgow
Temp to Perm
40 hours per week, Full time
£11 per hour
ASAP Start
Our client who is a leading paints and coatings company has been supplying products to the general industrial market offering a wide range of liquid and powder coatings, are now looking for an experienced Customer Service representative to work as part of an established team.
As a Customer Service representative, you will coordinate the internal sales activities including; Order to Cash Management, Credit Control and Customer Complaints.
Key Responsibilities:
- Responsible for order processing, shipping, invoicing, statements, returns/collections, claims and credits. Update pricing on SAP and ensure documented prices are forwarded to customers.
- Ensure regular contact with identified customers, build report and understanding of their needs and where improvements to customer service can be made.
- Responsible for ensuring customers orders are processed within credit terms.
- Dealing with invoice queries to ensure quick resolve.
- Contacting customers and sales managers regarding pending and overdue accounts to ensure credit terms are managed effectively.
- Co-ordinate customer information requests and support sales managers with administration support.
- Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.
Key Skills:
- Excellent customer service and communication skills
- Professional telephone manner
- Strong administration skills with attention to detail
- Excellent IT skills including Excel and SAP
- Team player