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Customer Sales & Service Associate

Manpower Ireland
Louth, Dundalk
Up to EUR37500.00 per annum
Closing date
19 Apr 2023

Job Details


Customer Sales & Service Associate
Full Time 6 Month Maternity Cover

Our client is a well-established supplier of equine related products based in Louth/North Dublin.

They are looking for an experienced customer sales & service associate to deliver and excellent customer experience that will successfully increase sales and profitability of their products, their brands and drive sustainable, recurring, multi-year growth in their B2B channel.

What's on offer:

  • Competitive salary commensurate with role and experience.
  • Hybrid working.
  • Flexitime.
  • 25 days basic annual leave.
  • Company pension scheme.
  • Healthcare.
  • Health screening.
  • Maternity, paternity, and adoptive leave.
  • Learning, education, and training support.
  • Discount on Horseware Ireland products.
  • Charity volunteer day.

The ideal candidate will need the following:

  • Minimum of 2 - 3 years' experience in a high performing customer service environment.
  • Preferably experience dealing with online B2C queries.
  • Microsoft Office Suite experience.
  • Strong communication skills (verbally and written) with an excellent telephone manner.
  • Excellent organisational and time management skills with the ability to multitask when priority tasks change due to the business needs.
  • A high degree of attention to detail.
  • Experience with a CRM system preferred.
  • Positive, open, can-do attitude and demeanour.
  • Possess the ability to thrive under pressure and seek solutions when issues arise.
  • Fluent English is essential.

Duties & Responsibilities:

  • Manage all aspects of retailer accounts and key accounts efficiently and effectively while following company processes.
  • Support team members to attain department and company goals.
  • Work closely with the regional account manager to ensure best customer experience.
  • Respond promptly and efficiently to customer inquiries via phone, CRM and email, while ensuring a consistent and high level of service.
  • Handle all product and price related queries in an efficient and timely manner.
  • Identify the opportunity for improvements in processes.
  • Responsible for driving sales and growth with existing accounts through upselling and cross selling.
  • Liaise with Credit Control and Warehouse partners on transactions and shipments.
  • Deal with our delivery partners on missing, misplaced, or delayed orders.
  • Nurture retailer relationship to ensure they are on-brand and are capitalising on all resources available: training, download site and trade sites.
  • Participate in training and professional development and put new skills to immediate and meaningful use.
  • Be an expert in current information about services and products available for customers within the brand portfolio.

If you would like to apply, call me Catherine on 01-6455210 or mail me at


Company info
01 6455200
The Iconic Building
St Stephens Green
Dublin 2

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