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Helpdesk Level 2

Experis Ireland
EUR40000 - EUR45000 per annum
Closing date
21 Apr 2023

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IT Helpdesk - Level 2
Job Location: Westmeath- Mullingar (On-site)
Job Type: Full time - Permanent
Salary: €40k - €45k

Experis are currently recruiting for a Helpdesk Support Engineer (Level 2) for a fantastic client that has been delivering IT Service Solutions for over 15 years.

The successful candidate will support our clients growing customer base and have the opportunity to develop their skills and career. This will be a challenging but rewarding opportunity offering the chance to work in a friendly, dynamic and fast paced environment.



  • Managing, escalate and resolving assigned tickets are in a timely and efficient manner and within agreed SLA
  • Conduct regular, daily system security audits, backups and status updates.
  • Installing, configuring and troubleshooting software and hardware.
  • Record and maintain hardware and software inventories, site and/or server licensing, user access and security etc.
  • Keep track of the remote managed service application
  • New customer on-boarding and training



  • 3+ years' experience in a similar role
  • Familiar with hardware and related technologies including servers, desktop laptops and printers, as well as Microsoft Server 2008 and 2012 Operating Systems, Active Directory, and other business applications.
  • Proficient in Microsoft Office 365 and preferably have an understanding of Microsoft Azure.
  • Knowledge of Networking, Microsoft Operating Systems, Microsoft Applications and troubleshooting Procedures.
  • TCP/IP - Switching - Firewalling, VPN
  • Certifications that are desired - Microsoft MCSE/ MCSA/ MCSA, MCP, A+, Network + Cisco / - CCNA CCNP
  • Full Clean Driving Licence is an advantage

If you are interested in this position, please call: 01 645 5245 for a confidential discussion or send your CV to [email protected]


At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.

We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.

Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup

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