IT Support Delivery Manager
- Employer
- Experis Ireland
- Location
- Mullingar, Westmeath
- Salary
- EUR50000 - EUR55000 per annum
- Closing date
- 25 Apr 2023
Job Details
IT Support & Field Engineer Delivery Manager
- Job Type: Full time, permanent
- Location: Mullingar - Co. Westmeath (On-Site)
- Salary: €50,000 - €55,000
Overview
Experis are seeking a Support & Field Engineer Delivery Manager on behalf of a client who has been a IT Service Solutions provider for over 15 years.
This will be a challenging and rewarding opportunity to work in a friendly, dynamic, and fast paced environment. The successful candidate will report to the Operations Director and will be central to the overall growth of the business.
Responsibilities
- Managing resources to ensure customer issues are resolved within agreed SLA and with a high level of satisfaction.
- Ensuring adherence to best practice policies and procedures
- Supporting with overall growth and development of the business
- Develop in-depth knowledge of the service catalogue
- Design and development of new services to meet client needs
- Facilitate regular team meetings, monitor team/ individual performance and manage the daily activities of the field service & desk team
- Complete all Autotask Administration in a timely manner
- Coordinate with Sales Manger and Operations Manager to ensure smooth service delivery.
Experience/Skills Required
- 4+ years relevant experience with 1-2 years Team Lead or Management experience
- Proven experience managing and utilizing resources to meet agreed SLA's
- Autodesk
- Active Directory, O365, Microsoft Server 2008, 2012
- TCP/IP, Switching, Firewalls, VPN
- Azure is desired
- EU passport and stamp 4 only.
If you are interested in this position, please contact me directly to arrange a confidential call on: 01 645 5252 send your CV to [email protected]
Company
At Experis (part of ManpowerGroup) global, we operate in over 50 countries worldwide, deploying more than 38,000 skilled professionals across the IT, Science and Engineering sectors every day. Few companies can match our scope, our history of success, or our reputation as the global leader in professional talent and workforce solutions – and that’s why over 80% of the Fortune Global 500 turn to us for the professional talent that will set them apart.
We’re a different kind of talent company. We precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organisations and people we serve. From interim and permanent recruitment, to managed services and consulting; we deliver high-impact solutions that enable our clients to achieve more than they ever thought possible.
Today, we’re Experis: Ireland’s leading IT resourcing specialist, and the professional resourcing arm of the world’s workforce expert, ManpowerGroup.
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