Customer Support Associates - French Speaking

Customer Support Associates - French Speaking

We are currently recruiting for French Speaking Customer Support Associates to work with our client SAP in Galway! This is a hybrid, 12 month contract position.

SAP go to great lengths to ensure you have every opportunity to succeed - in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. They invest heavily in learning and career development. Gain new skills and experience through self-paced learning, mentoring and more.

Based in the Customer Interaction Centre, you will support SAP customers through a selection of support channels. You will find yourself in a friendly, multinational & multicultural learning environment, with a fantastic supportive team.

What you'll do:

• Process inbound customer calls, emails, chats & webforms to a high quality
• Analyse customer's non-technical queries, research possible solutions & provide solid answers to the customer *
• Evaluate how the customer's technical issue affects their daily business processes
• Assist & educate customers in navigating support pages, downloading software and licence key functions
• Collaborate with colleagues across SAP teams
• Engage with appropriate stakeholders to ensure customer cases are resolved effectively

What we look for in you:

• Excellent customer service skills
• Team player
• Strong time management skills
• Ability to multi-task
• Graduate of a Bachelor's/Master's degree in Business or Computer Science areas preferred
• Good level of written and verbal communication skills in English and French (minimum B2) - language assessment included in interview process