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Customer Service Representative

Employer
Atos
Location
Lancashire, Preston
Salary
£11.04 - £11.71 per hour
Closing date
15 Jun 2023

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Job Details

**** Customer Service Representative ***

Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.

The Role:

This role is part of the Customer Service Directorate, which works collaboratively with operational, project and support teams across the business to drive a continuous improvement ethos and directly influence the customer and colleague experience.

Please Note: The role is full-time with part-time hours available. Shift Pattern to cover the following working hours for full-time: 37.5 hours per week between the hours of 9am - 6pm Monday to Friday.

What will be your primary responsibilities?

The role will involve, but not be limited to; you are performing the following:

  • Deliver customer query resolution across various customer contact channels.
  • Consistently meeting performance indicators for accuracy and timeliness is required across all channels.
  • Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer centric.
  • Be clear & concise in written, verbal and email communication; both internally and externally.
  • Follow all compliance, legal and regulatory requirements, completing all relevant training.
  • Dealing with a variety of ad hoc duties. Recording and acting as appropriate on trends in customer feedback and technical issues. Proactively support the transformation and change activities to support contractual requirements around making NS&I easier to do business with.
  • Proactively support company initiatives around colleague wellbeing.
  • Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc).

To apply for this post, you will be:

  • Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
  • Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.
  • Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and seeking opportunities for cross-functional working and collaboration.
  • Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
  • Taking a flexible approach, revising plans and decisions in light of new information and changing circumstances, dealing positively with organizational change.

Benefits

In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -

  • 28 days per year, including bank holidays
  • Opportunity for paid overtime
  • Competitive pay rates £11.71 per hour. (After 12 weeks)
  • Learning and development tailored to your role
  • A culture encouraging inclusion and diversity

About Us

ManpowerGroup finds work for more than 100,000 people in the UK each year across a wide range of industries and skills across our expert family of brands. Achieving gender parity and creating a culture of conscious inclusion is a business priority. That's why we take an active role with World Economic Forum to shape the future of education, gender and work, and commission research to find out what can be done to close the gender gap faster, providing organisations with actionable advice and seven practical steps that accelerate progress.

Please Note: As part of the recruitment and onboarding processes, we require to undertake the following compliance checks, which must be completed to progress: Baseline Personnel Security Standard (BPSS), Disclosure and Barring Service (DBS), Proof of right to work, Proof of Address, Credit Check and three years of work references. If you have lived outside the UK/Travelled for six months or more in the last five years, you must undertake a police check.

Company

At Atos, as the global leader in secure and decarbonized digital, their purpose is to help design the future of the information space.

Together they bring the diversity of their people’s skills and backgrounds to make the right choices with their clients, for their company and for their own futures.

At Atos, the future is their choice.

Pauline says: "Since joining the company, I have really enjoyed the team ethos that is encouraged and supported by all levels. There is a genuine culture that inspires my growth and development of knowledge, skills and experience to allow me to deliver the best customer service. Our teams will be focused on delivering a first class service interacting with Employers, Members and Third Party Authorities across a range of channels – an exciting opportunity to support our customers in securing their financial future!"

Company info
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Atos

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