IAT Network Upgrade

I&AT Network Upgrade

• Location: Waterford
• Salary: €32.05 p/h
• Job Type: Full-time, Contract

About the Opportunity
Reporting to the Digital Team Leader as a member of the digital site team, you will play an integral role supporting, implementing, and driving effective usage of Sanofi Digital Solutions and Industrial standards in the areas of application systems and digital Products.

About Sanofi Business Unit
The multiple national award-winning Sanofi Waterford biopharmaceutical and medical device campus is located in Waterford on Ireland's southeast coast.

Established in 2001 and now with more than 700 employees, the site has seen more than €600m invested in state-of-the-art infrastructure and technology. Diversification continues to bring new products to Waterford and the expanded site portfolio continues to create new opportunities.

Key responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues. Monitor and test resolution of issues.
• Record activities, solutions, and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to Sanofi IT documentation and participate in policy, procedure, and standards development.
• Assist users in determining appropriate software solutions to meet needs.
• Support in the definition and execution of IT asset management.
• Develop and provide user training for basic hardware and software use.
• Provide technical support for VC rooms.
• Process user support requests and take measures to fulfil requests.
• Support the IT Digital team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provide technical support.
• Contribute to introduction and adoption of new IT tools within the company.
• Setting up new computers, networks, and software for new employees.
• Updating team documentation.
• Support our site Digital Transformation project.
• Perform other duties/projects as assigned.
• Maintains open communication and positive working relationship with staff.
• Work in a dynamic team-based environment.

About You
Requirements:

• Proficiency in common IT Applications (Office, etc.)
• Basic understanding of computer networking.
• Ability to work well in teams.
• Strong work ethic and attention to detail.
• Ability to priorities tasks and efficiently manage time.
• Strong communication, customer orientation and ongoing engagement skills.
• Ability to keep calm, confident and focused when working under pressure and time deadlines.
• Resourceful and innovative.
• Value diversity and integrity.

Apply today or contact myself at [email protected] for further information.