Stock Control and Customer Support Administrator

Stock Control and Customer Support Administrator

Our client is a growing dynamic business solutions Irish company in Dublin 22 whose values are shaped by their staff and customers and believe these reflect the culture of business. Our client has been in business for over 22 years and have grown in multiple areas during this time.

This is an exciting time as they have expanded their offering, and they are now looking to add to their customer support team specialising in printer supplies. If you are looking for a work culture that embraces these attributes and are an enthusiastic experienced stock and customer service administrator with excellent problem-solving abilities and are comfortable working in a dynamic fast-paced environment, this role could be a great fit for you.

What's on offer:

• Competitive Salary-Up to 30k+ DOE
• Rewards Programme
• Employee Assistance Programme
• Working in a mature and rapidly growing company, that can provide a great career path.
• Training & Education fund to support your growth in the business.
• Up to 5 additional holidays per year based on length of service.
• Charity matching scheme to help you fund personal charitable goals you may have.

Duties & Responsibilities:

• • Monitor printer supply levels for assigned clients whilst maintaining accurate records of supply orders, tracking, and inventory levels.
  • Generate and submit supply replenishment orders in a timely manner to maintain optimal stock levels.
  • Respond promptly to customer inquiries and service requests related to supply deliveries.
  • Provide clear and concise information to customers regarding supply delivery schedules and expected lead times.
  • Apply strong problem-solving skills to address complex customer queries and challenges related to supply orders and deliveries.
  • Collaborate with cross-functional teams to resolve issues and provide solutions that meet customer needs.
  • Collaborate with internal teams to ensure seamless coordination of supply deliveries and customer expectations.
  • Verify the accuracy and quality of supplied materials before delivery to customers.
  • Conduct quality checks on delivered supplies to ensure they meet the required standards.
  • Identify opportunities to enhance and streamline the supply replenishment and customer support processes and propose and implement improvements to increase efficiency and customer satisfaction.

The ideal candidate:

• Proficient in using office software and supply management tools.
• Strong organisational skills and attention to detail
• Proficiency in English with strong problem-solving skills.
• Ability to work independently and collaboratively as part of a team.

If you meet the qualifications for this position and are excited about an opportunity to contribute to a dynamic growing company, please submit your CV to [email protected] Or call me on 01-6455219