Maintenance Engineer - After Sales Supervisor

After Sales Supervisor - Multiskilled Engineer

Salary: £35,000 to £45,000

Location: Onsite & Remote - New castle, Sheffield, Birmingham, and Liverpool

Willingness to travel regularly (30%-50% of the time.

Hours: 08:00 to 17:00

Qualifications Requirements:

• Educational Background: Bachelor's degree in engineering or related field.
• Work Experience: Customer service and quality control/inspection experience beneficial.
• Language Skills: Very good command of spoken and written English.
• IT Skills: Proficiency in Microsoft Office.

Direct Reporting: AFS Manager

Main Duties and Responsibilities:

Ensure Commissioning / Decommissioning:

• Advise clients on optimal workshop arrangements for equipment.
• Coordinate audit information, pre-shipment prep, and packing for decommissioning.
• Oversee installation and commissioning globally.

Documentation Management:

• Maintain up-to-date documentation for all DEXTRA equipment.
• Ensure accessibility of troubleshooting notices for common breakdowns.

Customer Training:

• Train and monitor new operators, maintenance technicians, and supervisors.
• Provide training for setting up test samples, splice assembly, and E-ticketing.

Technical Support Level 3:

• Ensure timely response to E-tickets.
• Provide remote or on-site technical assistance.
• Conduct preventive maintenance Level 3 and advise on local part supplies.

Supervision:

• Monitor production output and optimize workshop effectiveness.
• Randomly supervise operations of bars cutting, cold forging, threading, and testing.
• Ensure compliance with DEXTRA documentation and standardization.

Reporting & Communication:

• Receive and convey client queries (E-tickets).
• Report deviations to standard processes to both client and DEXTRA management.
• Propose action plans for improving equipment performance.

General Competencies:

• Hydraulic and CNC experience
• Breakdown Maintenance
• Equipment Performance Comparison
• Planning and Organizing
• Coaching
• Conflict Resolution
• Responsibility
• Awareness

Please reach out if you would like more info on the role!