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Maintenance Engineer - After Sales Supervisor

Undisclosed Company
West Midlands
£35000 - £45000 per annum
Closing date
22 Dec 2023

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Job Type

After Sales Supervisor - Multiskilled Engineer

Salary: £35,000 to £45,000

Location: Onsite & Remote - New castle, Sheffield, Birmingham, and Liverpool

Willingness to travel regularly (30%-50% of the time.

Hours: 08:00 to 17:00

Qualifications Requirements:

  • Educational Background: Bachelor's degree in engineering or related field.
  • Work Experience: Customer service and quality control/inspection experience beneficial.
  • Language Skills: Very good command of spoken and written English.
  • IT Skills: Proficiency in Microsoft Office.

Direct Reporting: AFS Manager

Main Duties and Responsibilities:

Ensure Commissioning / Decommissioning:

  • Advise clients on optimal workshop arrangements for equipment.
  • Coordinate audit information, pre-shipment prep, and packing for decommissioning.
  • Oversee installation and commissioning globally.

Documentation Management:

  • Maintain up-to-date documentation for all DEXTRA equipment.
  • Ensure accessibility of troubleshooting notices for common breakdowns.

Customer Training:

  • Train and monitor new operators, maintenance technicians, and supervisors.
  • Provide training for setting up test samples, splice assembly, and E-ticketing.

Technical Support Level 3:

  • Ensure timely response to E-tickets.
  • Provide remote or on-site technical assistance.
  • Conduct preventive maintenance Level 3 and advise on local part supplies.


  • Monitor production output and optimize workshop effectiveness.
  • Randomly supervise operations of bars cutting, cold forging, threading, and testing.
  • Ensure compliance with DEXTRA documentation and standardization.

Reporting & Communication:

  • Receive and convey client queries (E-tickets).
  • Report deviations to standard processes to both client and DEXTRA management.
  • Propose action plans for improving equipment performance.

General Competencies:

  • Hydraulic and CNC experience
  • Breakdown Maintenance
  • Equipment Performance Comparison
  • Planning and Organizing
  • Coaching
  • Conflict Resolution
  • Responsibility
  • Awareness

Please reach out if you would like more info on the role!

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