Customer Service Support

Employer
Manpower Ireland
Location
Cork, Cork City
Salary
EUR32000 - EUR34000 per annum
Closing date
6 Mar 2024


Customer Service Support-Full Time Permanent-East Cork

Our client is a leading Logistics & Freight company, looking to add to their Customer Support team in Cork. If you are a great communicator, with excellent admin and customer service skills this role could be a great fit for you.

What's on offer:

  • Competitive Salary-Up to 34k DOE
  • Hybrid working (After 6 month probation)
  • Pension
  • Bi-annual trips abroad
  • Excellent progression path


Duties & Responsibilities:

  • Process bookings, domestic and feeder with accuracy and in accordance with customers' requirements
  • Handle customer complaints/questions in a timely manner
  • Work with other departments to ensure customer requirements are met
  • Send daily / weekly customer reports as required
  • Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty
  • Maintain a high level of customer service attitude within the team at all times.
  • Drive overall focus on client needs
  • Work with sales departments to support sales initiatives and customer service requests


The ideal candidate:

  • Previous Logistics/Cargo experience is desirable
  • Background in direct customer contact experience
  • Good interpersonal and communicative skills, written and spoken.
  • Hands-on pro-active approach
  • Ability to work on their own initiative and drive change where required.
  • Microsoft Office (Excel, Word, Outlook) experience is required.
  • SAP knowledge would be a distinct advantage


If you meet the qualifications for this position and are excited about the opportunity to contribute to a dynamic organisation, please submit your CV to [email protected] Or call me on 01-6455219

Apply for Customer Service Support

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