Customer Support Associate - German Speaker

Employer
SAP
Location
Galway
Salary
Up to EUR32000.00 per annum
Closing date
8 Mar 2024

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Job Details


Customer Interaction Centre Specialist
Company Overview: Join our vibrant and diverse Customer Interaction Centre, where you'll be part of a friendly multinational team committed to supporting each other. Our core team provides 24*7 support through various channels, employing a follow-the-sun approach with global locations in Brazil, China, India, and Russia. We prioritize customer technical cases by evaluating their commercial impact on business processes.
Job Overview: As a Customer Interaction Centre Specialist, you will be an integral part of our customer support team, providing high-quality interactions through various channels. You'll play a crucial role in analyzing non-technical queries, researching solutions, and educating customers on navigating support pages. Additionally, you'll collaborate with SAP teams globally to ensure timely and effective resolution of customer cases.
Key Responsibilities:

  • Process inbound customer calls, emails, chats, and webforms with a focus on delivering high-quality interactions.
  • Analyze non-technical customer queries, research solutions, and provide easily understandable answers.
  • Evaluate the commercial impact of technical issues on customer business processes.
  • Assist and educate customers in navigating support pages, software downloads, and license key functions.
  • Collaborate with colleagues across SAP teams to ensure the effective and timely resolution of customer cases.


What we look for in you:

  • Commitment to providing excellent customer service.
  • Passionate and dedicated team player.
  • Strong time management, prioritization, and multi-tasking capabilities.
  • Thrives on performing multiple tasks and responsibilities simultaneously.
  • Shift flexibility, including weekend work (approx. 1 day per quarter) and compensation for Bank Holidays in additional vacation days.


Education & Qualifications:

  • Bachelor's/Master's degree in Business or Computer Science preferred.
  • Fluency in English and German with excellent communication skills (minimum B2).


If you are enthusiastic about delivering exceptional customer service, thrive in a dynamic environment, and possess the required qualifications, we invite you to join our team and contribute to our commitment to customer satisfaction and success. Apply now to be part of a rewarding and collaborative work environment.

Company

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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