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Customer Service Administrator

Employer
Manpower Ireland
Location
Dublin West, Dublin
Salary
Up to EUR31000.00 per annum
Closing date
10 Apr 2024

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Customer Service Administrator
Full Time Permanent
Dublin 15

Our client is a one stop parts shop for well-known branded products in the motor trade. They supply these products with the highest levels of service. Based in Dublin 15 with stores nationwide and a portfolio of over 80,000 all make parts; They are looking for an experienced Customer Service Administrator to join their team.

What's on offer:

  • Competitive base salary Performance bonus
  • Pension scheme
  • 22 days paid leave.
  • Employee Discount Scheme
  • Employee Assistance Programme
  • Manufacturer training

The ideal candidate:

  • A self-starter with great enthusiasm for customer service in an automotive environment
  • Experience working in a customer facing environment.
  • Excellent communication skills, fluent in both written and spoken English.
  • Be highly flexible and organised with very good administrative skills Excellent IT systems skills
  • Full authority to live and work in Ireland. This job does not qualify for a work permit
  • 2-3 years administrative experience

Good to have:
Experience with dealer management systems

Duties & responsibilities:

  • Providing excellent customer service end to end from booking to return of vehicle Scheduling customer vehicle services, collection times, determining workshop availability and optimising the loading of the workshop
  • Maintaining progress reports each of your customer vehicles, advising customers on work required and agreeing recommended repairs and cost
  • Maintaining strong relationships with customers and workshop colleagues
  • Explaining work done on vehicle handover, ensuring on-time delivery
  • Deal with and escalate as necessary any customer issues
  • Invoicing and Administration, maintaining accurate customer records on the Dealer management Systems
  • Work with the team to improve customer experience and revenue opportunities
  • Ensure all service processes consistently meet ISO standards

If you meet the qualifications for this position and are excited about the opportunity to contribute to a dynamic organisation, please submit your CV to [email protected]. Or call me on 01-6455210

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