Scheduling Lead

12 month contract with possibility of extension.
€25 per hour
Onsite: Carlow
Must have own transport

Our client inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Our client enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.
Our client is collaborating with leading biopharmaceuticals located in Cork/Dublin and is hiring for the integral and dynamic role of on-site Enterprise Scheduling Lead.

The ideal candidate will be customer focused, people focused, have strong organizational and communication skills.
Objectives:

• Lead & support Enterprise Scheduling Coordinators onsite team delivering high levels of customer satisfaction in a dynamic, fast-paced pharmaceutical site.
• Provide support as centralized point of contact for customer queries & escalations.
• Attend customer meetings and deliver performance metric results and corrective actions if required.
• Effectively coordinate on-site maintenance activities such as planning and scheduling of engineers
• Manage and update scheduled services plans, ensuring successful completion of services and responding to breakdown repair requests.
• Assist with implementing and maintaining processes targeted at efficient operations and positive employee experience.
• Improve the employee and customer experience by supporting the team in developing customer relationships that promote retention and loyalty.
• Drive an uncompromised "customer-first attitude" throughout the team
• Effectively manage contractual response times by minimizing rescheduling and delivering services within satisfactory timelines.
• Build successful customer relationships, prioritizing customer requirements and keeping customers informed of any scheduling changes.

Responsibilities:

• Lead the onsite Enterprise Scheduling Coordinators to drive the overall CrossLab Enterprise Business & to help customers achieve superior outcomes.
• To act as first point of contact for contract queries, service delivery, repairs and any changes to the scope of contract.
• Work with stakeholders to track service metrics, repairs, safety incidences and achievements.
• Daily management of workload including coordinating service visits in accordance with site schedule along with management of associated standards/parts that may be vital for the successful completion of the service.
• Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs. Track out of scope costs and report regularly to account manager.
• Customer asset management, ensuring inventories are accurate. Work with stakeholders and customers to ensure successful contract renewal.
• Work with scheduling applications such as SAP CRM System and SmartSheet.
• Comply with customer vendor management requirements, ensuring risk assessments, training records and relevant documentation is collated in advance of scheduled services.
• Collation of vendor service reports including upload onto customer CMMS software and closure of associated work orders.
• Proactive monitoring of schedule adherence to planned preventative maintenance.
• Ensure compliance with customer standard operating procedures and safety standards.
• Be positive, a great teammate, and demonstrate a passion for the role and customer satisfaction.

Core Skills Requirements:

• Third level qualification with a scientific qualification advantageous
• Knowledge of laboratory GMP standards and understanding of laboratory operations
• Demonstrated experience in a supervisory/management role
• Strong leadership skills, ability to delegate tasks and motivate team to achieve results
• Demonstrated knowledge of customer preferences, needs and expectations
• Ability to manage sudden changes in priorities in a fast-paced environment
• Advanced planning, organizational, and time management skills. Ability to prioritize tasks and meet deadlines.
• Excellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customer, and relevant stakeholders.
• Proven ability to problem-solve and multi-task.
• Knowledge of planning and administrative tools is preferable.
• Excellent presentation skills
• Proven fluency in English (verbal & written)
• Willingness and enthusiasm to participate in on-going training and development