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CX Content Specialist

Employer
Dropbox
Location
Dublin
Salary
EUR38500 - EUR40500 per annum
Closing date
30 May 2024

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Sector
IT
Job Type
Temporary
Hours
Full-time

Job Details

CX Content Specialist

Role Description
Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.
We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly knit team that's committed to realizing ambitious ideas.
As a Content Specialist on the Dropbox CX Scaled Content Creation team, you'll write knowledge base articles for our help centre (help.dropbox.com) and internal support knowledge base. You'll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production level position where you'll work on multiple projects simultaneously developing content for both consumer and business audiences, as well as internal support agents. You'll join a fast-paced, globally distributed team that "translates" technical concepts into clear, concise copy.

Position Responsibilities:

  • Interview subject matter experts and conduct discovery research to discern content organization.
  • Write, edit, and optimize external knowledge base content on help.dropbox.com.
  • Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers and how-to articles.
  • Maintain and update a collection of support macros for support agents that demonstrate the Dropbox Support voice and tone.
  • Work directly with the Training Development team to ensure cohesive messaging of information to support agents.
  • Collaborate with cross-functional stakeholders to support product launch activity.
  • Participate in content peer reviews and provide concise, actionable feedback.

Position Requirements

  • 1-3 years' experience documenting software products.
  • Proven working experience in technical writing and/or software documentation, with portfolio.
  • Ability to work autonomously, with excellent time management and organizational skills.
  • Ability to deliver high quality content, paying extreme attention to detail.
  • Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support.
  • Excellent writing, editing, and proofreading skills in English.
  • Experience developing written content, adhering to style and brand guides.


For more information about this role kindly contact Aminat Ibrahim on aminat.ibrahim@manpower.ie

Company

Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.

Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.

Dropbox Office

Take a look at the current contractor opportunities – we would love to hear from you.

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