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Retail Service Technician

Employer
Manpower Ireland
Location
Dublin
Salary
EUR27000.00 - EUR28000.00 per annum
Closing date
5 Jun 2024

View more

Sector
Retail
Job Type
Permanent
Hours
Full-time

Apple Service Technician (Retail)

Our client, an Irish provider of Apple products are actively looking for a Service Technician to join the team in one of their Dublin retail stores.

The role is suitable for candidates with a mix of excellent customer service and hands on phone repair experience.

What's on offer:

  • Salary-up to 30k DOE
  • Clear career path & progression
  • Pension
  • Performance bonuses
  • Training & Development opportunities

The Ideal Candidate:

  • Do you have experience/background in phone or computer repairs?
  • Do you have excellent people skills & enjoy talking to customers?
  • 1+ years' experience in a similar role is extremely desirable
  • A can-do attitude with a willingness to learn on the job is required
  • Availability to work shifts is required

The role:

  • Updating Customers on their repairs over the phone and via email
  • Set achievable customer expectations
  • Using service XML and service portal
  • Promoting Select services
  • Troubleshooting iOS Hardware and Software including diagnosis of faults
  • Ordering replacement parts, accessories and devices
  • Fitting Apple parts & performing quality checks and inspections on devices
  • Generating quotes and invoices for customers
  • Keeping up to date with Apple and Select training programmes

If you are a technician or Sales exec with a background in IOS repairs, we would love to hear from you. Please send your CV to me directly at belinda.neary@manpower.ie.

Apply for Retail Service Technician

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