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Customer Support/Sales Specialist

Employer
Manpower Ireland
Location
Galway
Salary
Up to EUR31500.00 per annum
Closing date
21 Jun 2024

Customer Support / Sales Specialist
Full Time Onsite
Location Galway

Our client is a leading industrial distributor supplying over 100,000 products to customers across Europe. They are currently seeking a dedicated Customer Support/Sales Specialist to join their team at their head office in Galway. This role is crucial in supporting their growing international customer base by maintaining and providing essential resources.

The ideal candidate will:

  • Proven experience in a similar customer support or sales role.
  • Technical knowledge or production experience is highly beneficial.
  • Experience working with multinational companies preferred.
  • Strong ability to identify customer needs and leverage sales opportunities.
  • Confident communicator with the ability to articulate product features and benefits.
  • Excellent organizational, administrative, and problem-solving skills.
  • Flexible, proactive, and adaptable approach to work.
  • Openness to embracing new ideas and initiatives that drive customer satisfaction.
  • Commitment to delivering exceptional customer service.

Duties & Responsibilities:

  • Develop and nurture strong business relationships with new and existing customers.
  • Efficiently process customer purchase orders and inquiries.
  • Handle customer queries via phone and email, ensuring timely and effective responses.
  • Identify and capitalise on opportunities to up-sell and cross-sell products based on customer needs.
  • Educate customers on the technical advantages and benefits of our products.
  • Collaborate closely with external sales colleagues to ensure exceptional customer service.
  • Identify, document, and escalate customer issues or trends using appropriate communication channels.
  • Stay abreast of product updates and industry trends to provide accurate information to customers.
  • Prepare and deliver weekly and monthly reports using SAP.


If you are passionate about Customer Sales Support, enjoy working in a dynamic environment, and are eager to contribute to a growing international business, we invite you to apply for this exciting opportunity. Call me Catherine on 01-6455210 or mail me at Catherine.fay@manpower.ie

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