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CX Training Development Specialist

Employer
Dropbox
Location
Dublin
Salary
EUR35000 - EUR38000 per annum
Closing date
16 Jul 2024

View more

Sector
IT
Job Type
Contract
Hours
Full-time

Job Details

Company Description
Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.
We believe technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-knit team that's committed to realizing ambitious ideas.

Role Description
We are looking for a Training Development Specialist to join our CX Launch Content Team. You will be working with a thoughtful, ambitious and creative team that's committed to meeting the needs of a dynamic, customer-centric organization. The CX Launch Content Team strives to understand the journey of the support agent and creates learning and skill development opportunities that lead to the best possible customer journeys.

This is a fully remote role (within Ireland) on a 12 month contract with potential to extend to 23 months.

Responsibilities:

  • Research source materials & work closely with subject matter experts to determine learning objectives for Customer Support Agents, including those in technical roles.
  • Create short-form video learning in just-in-time (JIT) format
  • Create on-the-job guides for Customer Support agents for product launch support.
  • Collaborate with product launch and content stakeholders to deliver agent support content.


Requirements:

  • 1-2 yrs of work experience in a training content related role, with familiarity into adult learning and/or educational theory.
  • Experience with content development tools such as: Adobe Creative Cloud (Premier Pro), Articulate 360 and Storyline, Google suite, Microsoft Office suite.
  • LMS management (Docebo a plus)
  • Experience with ADDIE/SAM-RAD development and ADA/508/WCAG compliance in eLearning.
  • Experience with digital research, analytical projects, and training performance analytics.
  • Exceptional time management skills in a fast-paced, deadline-oriented work environment
  • Customer service/support experience in the SaaS industry a plus


Top Candidate Qualities:

  • Understanding of adult learning theory
  • Experience managing large LMS environments
  • Experience working with design brand guidelines


Nice to Have:

  • Graphic design
  • Familiarity or experience working in ADDIE/SAM-RAD project development
  • Storyline, Adobe CC and Docebo experience



Note: Please apply only if you are currently in Ireland and eligible to work full-time in Ireland.
(only Shortlisted candidates will be contacted)

For further details and interest in discussing further, reach out to me at aamir.bafanda@manpower.ie

Company

Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.

Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.

Dropbox Office

Take a look at the current contractor opportunities – we would love to hear from you.

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