Service Advisor

Customer Service Advisor Automotive
Full Time: Permanent Fully Onsite
Location: South Dublin

Are you passionate about customer service in the automotive industry? We have an exciting opportunity for a Service Advisor to join our team. Here's what you'll be doing:

What's on offer:

• Competitive base salary.
• Performance bonus.
• Pension scheme.
• 22 days of paid leave.
• Employee Discount Scheme.
• Employee Assistance Programme.
• Manufacturer training.

Key Responsibilities:

• Customer Service: Provide exceptional end-to-end customer service, from booking to vehicle return.
• Scheduling & Coordination: Schedule vehicle services, manage collection times, determine workshop availability, and optimize workshop load.
• Progress Reporting: Maintain progress reports for each customer vehicle, advise on required work, and agree on repairs and costs.
• Customer & Team Relationships: Build strong relationships with customers and workshop colleagues.
• Vehicle Handover: Explain work done and ensure on-time delivery.
• Issue Resolution: Address and escalate customer issues as needed.
• Invoicing & Admin: Maintain accurate records in the Dealer Management System.
• Customer Satisfaction: Drive high customer satisfaction scores.
• Process Improvement: Work with the team to enhance customer experience and revenue opportunities. Ensure service processes meet ISO standards.

Requirements:

• Enthusiastic self-starter with a passion for customer service.
• Experience in a customer-facing role.
• Excellent communication skills in both written and spoken English.
• Highly flexible, organized, and proficient in administrative tasks.
• Strong IT skills.
• Full authority to live and work in Ireland (this role does not qualify for a work permit).

Preferred Qualifications:

• Experience with Dealer Management Systems (e.g., Kerridge CDK).
• Understanding of Service Department KPIs and strategies for improvement.
• Over 3 years of experience in a Vehicle Service Department.
• Familiarity with the COVIS system for vehicle CVRT.

Ready to take your customer service skills to the next level? Apply now and join our dynamic team! Send you cv to catherine.fay@manpower.ie or call me on 01-6455210