Account Manager

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantial value for candidates and clients across more than 80 countries and territories and has done so for over 70 years.

Headquartered in the US, we connect more than 600,000 people with work every day from 2,200 offices around the world. Our Manpower brand serves across 75 countries and territories, Experis operates across 50 countries and territories and Talent Solutions delivers services to 82 countries and territories.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability, have consistently been named one of the World's Most Ethical Companies for the twelfth year. We have been awarded Investors in Diversity Silver accreditation and earned the KeepWell Mark Wellness accreditation for our workplace wellness programme - all confirming our position as the brand of choice for in-demand talent.

For more information about ManpowerGroup, visit www.manpowergroup.com, www.manpower.ie, www.experis.ie and www.rightmanagement.ie.

ManpowerGroup Ireland has an exciting opportunity within our growing business for an Account Manager within our convenience business. Suitable for those with a love of recruitment and experience in stakeholder management, you will be responsible for managing a portfolio of clients within key target industries and service lines.

The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and driving business growth and wallet share through effective account management strategies.

This is a hybrid role with 2-3 days per week in Dublin office.

Your responsibilities:

• Build and maintain strong relationships with clients, understanding their recruitment needs and providing tailored solutions

• Nurture client relationships to ensure delivery and identify new business opportunities and develop strategies to expand the client base and increase wallet share within the existing client base

• Collaborate with the recruitment team to ensure timely and successful placement of candidates.

• Stay updated on industry trends and market conditions to provide clients with relevant insights and advice.

• Address client enquiries and resolve issues promptly

• Monitor and measure NPS scores

• Communicate effectively with clients, internal teams and stakeholders

• Provide regular reports on account activities, client feedback, and business development efforts to the Sales Director.

• Identifying, attending and participating in networking events as required

• Drive system compliance using technologies

Your skills and experience:

• Excellent communication and interpersonal skills

• Proven experience of managing client relationships in the recruitment industry

• Strong negotiation and problem-solving skills

• Strong track record of customer engagement, delivery and growth

• Experience within the Recruitment Industry is highly desirable

• Competitive with a winning attitude and target driven

• Ability to build and maintain strong, trust-based relationships with clients and colleagues alike

• Strong organisational and time management skills, respect for deadlines

• Ability to work well across several teams and with various stakeholders.

• A natural curiosity to expand your existing knowledge and learn more about other industries.

ManpowerGroup Company Benefits

In keeping with our position as a global leader in our industry, at ManpowerGroup we also offer a best-in-class benefits package which includes:

• 23 days holiday leave rising with length of service up to 31 days

• Additional Birthday Day as a holiday

• Occupational pension scheme

• Company paid healthcare

• Life assurance

• Sick Pay

• Education Assistance Programme

• Mobile phone

• Ongoing support for training, development, and progression.

And it doesn't stop there! You will also find other initiatives such as:

• Employee Referral bonus

• Long Service Awards

• Wellness programme

• EAP

• Tax saver and bike to work scheme

• Flu vaccines

• Eye tests

• Christmas Club

And on top of that, we offer flexible work practices like:

• Wellness days

• Charity days

• Leave of absence

• Flexible working times

• Periods of remote working abroad

We also provide allowances to purchase the furniture needed to set up a comfortable and safe remote working environment.
*employee must be located in and working remotely from the Republic of Ireland and may be asked to attend company events at head office in Dublin at points during the year.