Job description
Customer Service & Operations Support
Full Time | Permanent | South Dublin | On Site
My client is looking for a friendly, organised and adaptable person to join their Operations team. This is primarily a customer service and support role, dealing with customer queries and tickets, processing returns, arranging replacement toner orders and providing general support to the Operations team. Full training will be provided, so previous experience with specific internal systems is not required.
Key Responsibilities
Respond to customer queries by phone and email
Manage and update customer service tickets
Process customer returns and follow them through to completion
Arrange replacement toner orders for customers
Keep customers updated on the progress of their requests
Liaise with suppliers and internal teams when required
Maintain clear and accurate notes on customer tickets
Assist the Operations team with general administrative tasks
Provide additional support to Purchasing and Customer Service during busy periods or staff absence
Requirements
Previous customer service experience
Strong communication and customer service skills
Comfortable dealing with customers by phone and email
Good working knowledge of Microsoft Office, particularly Outlook, Excel and Teams
Organised with strong attention to detail
Able to manage multiple tasks and see them through to completion
Comfortable learning new systems and processes
Flexible and willing to support other members of the team when required
Experience using a ticketing system would be an advantage but is not essential
Benefits
20 days annual leave, increasing with service up to a maximum of 25 days
Employee Assistance Programme (EAP)
Free on-site parking
Ongoing training and development opportunities
Supportive team environment
Monday to Friday working hours
No weekend or shift work
If you would like to discuss this opportunity further, please send your CV to [email protected].
