Job description
Customer Service Manager
Full Time permanent
Carlow
Our client, a long-established engineering services provider, is seeking an experienced Customer Service Manager to join their team on a full-time, permanent basis. This is a key operational role responsible for coordinating service activities, supporting field engineers and ensuring an excellent customer experience from enquiry through to job completion.
You will play a central part in the day-to-day running of the service department and will be a key member of the company's management team.
Key Responsibilities
- Manage customer service activities from initial enquiry through to handover
- Plan, schedule and coordinate jobs for service engineers across Ireland
- Manage workflow through the company's job management software
- Prepare and submit RAMS and ensure compliance with Health & Safety requirements
- Oversee the completion and submission of service reports and management reports
- Provide quotations and assist with surveying work
- Maintain strong relationships with key customer accounts
- Support field engineers and customers with technical queries
- Liaise closely with service and sales teams
- Ensure compliance with ISO standards: 9001 (Quality), 14001 (Environmental), 45001 (Health & Safety)
- General administration and reporting as required
The Ideal Candidate
- 3-5 years' experience in a similar operations, service coordination, or customer service management role
- Experience in a technical, engineering or mechanical services environment is an advantage
- Strong organisational and multitasking abilities
- Excellent communication and interpersonal skills
- Confident planning workloads and managing priorities
- Strong IT skills, including Microsoft Excel and job-management systems
- High level of initiative, accuracy and problem-solving ability
- Ability to motivate individuals and work effectively within a team
- Flexible, energetic and customer-focused
- Third-level qualification desirable but not required
Ready to take charge of customer service and make an impact every day? Send your CV to [email protected] and step into a role where your skills really count.
