Customer Service Agent
Full Time Permanent Onsite
Location: Cork
Are you an experienced customer service professional with a strong background in import/export logistics? Do you thrive in a fast-paced environment where accuracy, communication, and problem-solving are key? We are hiring a Customer Service Specialist - Import/Export to support a leading container shipping company. In this role, you will handle booking coordination, customer support, and logistics operations, ensuring smooth import/export processes while delivering top-tier service.
Key Focus: Bookings/Agency, Customer Service, Communication

What the ideal candidate will need:

• Experience in logistics, freight forwarding, or container shipping.
• A Solid background in transport/operational functions
• Strong customer service and communication skills - fluent English required.
• Knowledge of Microsoft Office (Excel, PowerPoint).
• A proactive, detail-oriented mindset with problem-solving skills.
• Understanding of hazardous cargo regulations is a plus

Key Duties & Responsibilities:

• Manage import/export bookings and liaise with customers, transport teams, and European partners.
• Prepare and send daily/weekly reports to customers regarding their shipments.
• Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
• Collaborate with sales teams to support customer needs and identify growth opportunities.
• Ensure smooth cargo movement by coordinating with shipping and terminal operations.
• Ensure invoice accuracy and maintain strong attention to detail in administrative processes
• Drive continuous improvement, implementing cost-saving and efficiency measures.

What's on Offer:

• Competitive Salary
• Contribution Pension up to 10% matched by company
• On-site Parking
• Bonus Scheme
• Included Limited trips to UK and France
• Work from home available after 12months limited to 2 days per week

If you're ready to take the next step in your career and contribute to a growing team, we want to hear from you! To apply, please call Catherine at 01-6455210 or email your CV to [email protected].