IT Helpdesk Analyst

Job Title: IT Helpdesk Analyst
Job type: 12 months FTC
Job Location: Dublin

Company Overview:
Our client is an Irish shipping and transport group. Operating roll on/roll off passenger, freight and container freight services on routes between Ireland, the United Kingdom and Continental Europe.

The Role:
This is a technical role within the Enterprise Services team, reporting to the IT Service Desk Team Lead. You will work within the existing Service Desk function, providing support for IT infrastructure to internal users. You will also collaborate with various partners to ensure core IT services are operating in accordance with SLAs.

Key Responsibilities:

• Provide dedicated telephone, email, and desk-side support to all our users.
• Troubleshoot hardware, software, telephony, and network issues as they arise.
• Record, prioritise, assign, and manage all service requests and incidents according to SLA's.
• Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate resolution as soon as possible.
• Review daily health check and security reports, identify any problems and troubleshooting issues with partners.
• Maintain up to date documentation on all services.
• Regular participation in internal department meetings.

Experience Required:

• 3 rd level IT qualification.
• 2 years' experience in similar role.
• Good knowledge of MS Windows 11 - installation, configuration, and troubleshooting.
• Experience supporting standard office applications (including Microsoft suite).
• Microsoft Azure/Identity and M365 administration.
• Familiarity with Microsoft Server and Active Directory (end user /group management).
• Knowledge of file sharing (server or One Drive) and printing over network.
• Understanding of Networking concepts - WAN, LAN, TCP/IP, DHCP, DNS.
• Use of Microsoft Intune/Autopilot desirable.
• Basic experience with PC hardware (replacing hard drives, memory upgrades).

Benefits:

• Pension: Defined Contribution immediately up to 10% EC and EE.
• Travel: Reduced travel cost on public trains (Privileged Travel in the UK and Ireland).
• Ferry Trips: Staff concession rate travel on client Routes (2 per year UK & France); and preferable Friends & Family rate.
• Bike to Work Scheme: Tax rebate on new bikes and equipment purchase.
• Free Flu vaccines.
• Social events.

If you are interested in this role or would like to discuss it further, please call Nidhi at +353 1 645 5244 or email [email protected].