IT Helpdesk Engineer

Posted 11 November 2025
SalaryNegotiable
Location
Job type Permanent
DisciplineIT
ReferenceBBBH8154_1762880101

Job description

Job Title: IT Helpdesk Engineer
Location: Mullingar
Job Type: Permanent

Client Overview:
Our client provides a range of IT service solutions to businesses of all sizes across various sectors, including:

  • Construction

  • Retail

  • Hospitality

  • Education

  • Medical/Pharmaceutical

  • Manufacturing

  • Agriculture

  • Professional Services

Main Responsibilities:

  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly & professionally & satisfactorily concluded

  • Ensure strict adherence to SLA's when dealing with customer tickets/calls

  • Installing, configuring and troubleshooting of software and hardware.

  • Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures.

  • Develop and maintain an in-depth technical knowledge of INET products, services and solutions

  • Perform routine day to day system security checks and backups and produce status reports

  • Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times

  • Work with other technical staff to ensure connectivity and compatibility between systems

  • Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content

  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security

  • May be required to provide technical training to customers - systems administration and end user

  • Maintain confidentiality with regards to the information being processed, stored or accessed.

  • Monitor Remote Managed Service Application

  • Other ad hoc duties as required


Qualifications:

  • Relevant qualification and min 3+ years' experience

  • Appropriate level of competence in documented technical skills

  • Industry standard accreditations desired - Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP

    Knowledge Of:

  • Microsoft Operating Systems

  • Microsoft Applications

  • Anti-Virus/spyware/malware applications

  • Networking - TCP/IP - Switching - Firewalling, VPN etc

  • Industry Standard Troubleshooting Procedures

  • Good knowledge of hardware & associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems - Microsoft

If you are interested in this role or would like to discuss further, please call Nidhi on +353 1 645 5244 or email [email protected].

Candidate must have valid visa to work in Ireland (Stamp 1G/Stamp 4/EU Passport)