Pharmaceutical Operations Co-Ordinator

Pharmaceutical Operations Co-Ordinator

Are you a master of multitasking with a passion for precision and customer service?
Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting groundbreaking discoveries that improve lives.
The core role is managing preventative maintenance of laboratory equipment.

Location: On-site at Dunboyne, Co. Meath.
Function: Operations Co-Ordinator
Reporting to: Enterprise Scheduling Supervisor
Pay Rate: €24 Per Hour
Type of contract: LTD (can work via Umbrella company)
Initial contract length: 12 months
Why This Role Matters

You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.
Your main responsibilities will be to:

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

Why Agilent?

At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

Ready to take the next step in your career?
Apply now and help us deliver excellence in every interaction.

You would be working as an independent contractor so please apply only if you are currently in Ireland and have either EU Passport or Stamp 4.