Scheduling Co-Ordinator - Cork

Scheduling Co-Ordinator - Cork
Are you a master of multitasking with a passion for precision and customer service? Do you have strong administrative background?
We're recruiting for Agilent Technologies and are looking for experienced professionals interested in working on a Limited Company contracting basis.

Join Agilent Technologies, a global leader in life sciences and diagnostics, and play a key role in supporting groundbreaking discoveries that improve lives.

Location: Onsite, Kinsale, Co. Cork
Function: Pharmaceutical Operations Co-Ordinator
Reporting to: Enterprise Scheduling Supervisor
Pay Rate: €24 Per Hour
Type of contract: Limited Company contractor (can work via Umbrella company)
Initial contract length: 12 months

Why This Role Matters
You will be the heartbeat of service delivery-ensuring engineers are scheduled efficiently, services run smoothly, and customers receive the highest level of support. You'll work in a dynamic pharmaceutical environment, collaborating with internal teams and third-party vendors to keep operations running seamlessly.

What You'll Do

• Service coordination; organizing maintenance visits for laboratory equipment.
• Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC - first point of contact for the customer for any scheduling or operational queries.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Manage customer assets, ensuring inventories are accurate
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule inductions and collate relevant documentation (RAMS/Certifications…)
• To management repair requests, minimizing instrument downtime.
• Management shipment and tracking of off-site instruments.
• Collation of vendor service reports and upload onto customer CMMS software. Closure of associated work orders
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

What You Bring

• Third-level qualification (science background a plus!)
• Do you have strong administrative background?
• Strong planning, problem-solving, and multitasking skills
• Excellent communication and customer service abilities
• Experience with scheduling tools (SAP, Smart Sheet preferred)
• A proactive, team-oriented mindset with a passion for service excellence

What does Limited Company contracting mean?
Instead of being employed directly, you provide your services as an independent contractor - typically through your own Limited Company. This can offer greater flexibility and earning potential, but you'll also be responsible for managing your own tax and financial administration.
You can also choose to work with an umbrella company or accountant for additional support, although fees may apply.

Why Agilent?
At Agilent, you'll be part of a company that empowers scientists and innovators to improve the world. We offer a collaborative environment, meaningful work, and the chance to make a real impact.

For more information about this role kindly contact Aminat Ibrahim on [email protected].