What is it like to work here?

These colleagues at HMRC wanted to share their stories and experiences with you to provide an insight into what you could expect when joining our teams.

Briony Lewis
Briony Lewis
Customer Service
I joined the department in November 2015 on the Apprenticeship Scheme having decided to get straight into employment as opposed to University. I was attracted to the Fast Track Scheme as it gave me on the job experience whilst working towards obtaining a qualification. By the end of my two-year apprenticeship, I will have completed a Level 4 HNC and NVQ in Business Administration.

The apprenticeship enables me to gain varied experience and to progress. I have been managing a team of Tax Credit advisors for eight months. I also lead a digital project which trialled the use of web chat over the Tax Credit peak. The scheme has enabled me to take part in opportunities such as presenting at career fairs across the UK and attending focus groups in London. I would recommend the scheme to anyone, as there are so many opportunities available to develop your career. The experiences have been invaluable and taught me many life skills.

Jasibir Kaur
Jasibir Kaur
Customer Service
I joined the world of work much later than most, having only started working in my thirties. I am incredibly proud of my cultural background and my achievements as a mother to my three children. I joined HMRC in 2004 and have never looked back.

When I started I was part of the bereavement team which was very rewarding, helping customers deal with the accounts of their recently lost loved ones. I am currently dealing with customer correspondence and doing telephony work, which is demanding but again rewarding, helping people on a daily basis.

I have received very thorough training and this has given me the confidence to mentor new recruits. I have always found the other staff very supportive and friendly and every manager I have had has supported me.

Being an employee of HMRC is not just about taxes. I have had many opportunities to do different things, and went to Westminster Abbey for a special event which was amazing.

I am part of the diversity team and have helped to organise events for a variety of staff grades. There are many opportunities for all staff within HMRC to develop and choose the career and grade they wish to achieve.

Macauley Rees
Macauley Rees
Customer Service
I started in May 2015 and one of the first things I noticed was just how great the induction and training programme was. By the time I spoke to my first customer, I felt well prepared and familiar with the computer systems that I use, and confident in my abilities.

It can be incredibly challenging, but the help and support of the team means that it is also incredibly rewarding – every day I know I help people.

There are loads of opportunities available, I really enjoyed working on a project to improve understanding and better ways of working that was rolled out across the country. I am incredibly proud that I have contributed not only locally but also at a national level.

I am currently working on a vital project looking at building the future of customer service contact within HMRC which is really exciting. I am so grateful for the opportunities that I have had so far in my new career.

Elliott-Stephenson
Elliott Stephenson
Customer Service
I started work in HMRC in March 2016. The training I have experienced so far has been really good in terms of welcoming me into the department and helping me become familiar with the IT systems.

The teams that I work with have been very willing to help me. The role is challenging yet interesting and rewarding and presents me with an array of different situations each day.

Working for a large business means that many different opportunities are presented to me - allowing me to develop both personally and professionally. Being new to the department, I hope to use these opportunities to build my knowledge and skills so that I can do the job to a high standard and in turn provide a high level of customer service.

Gaining experience in this role gives me a great base on which to build a successful career in the Civil Service.