Why apply?

Applications for this recruitment campaign closed on the 12th of December. We are not accepting any further applications at this time.

Please do register your interest by clicking HERE if you would like us to email you next time we are recruiting for these roles.

Please also visit the CS Jobs page where all vacancies at HMRC are advertised.

HMRC work and the revenue it collects touches the lives of every single adult and business in the UK, we are the business that helps keep the UK working. This role gives you an opportunity to:

  • Play a vital role ensuring excellent customer service;
  • Help to ensure that money is available to fund the UK's public services;
  • Serve the government and your country.
Some of our team have provided an insight into why they enjoy being a Customer Service Consultant. Please click on the What’s it like to work here page.


As well as your salary, we offer a substantial package of benefits which includes but is not limited to:

Annual leave and privilege holidays

  • 22 days rising to 25 days in year two and 30 days after 10 years' service;
  • In addition, eight public holiday days;
  • Plus one privilege day.

We also offer:

  • Competitive pension;
  • Extensive talent, career and personal development;
  • Strong focus on health and well-being.

Work/life balance

We believe that everyone works better and enjoys their job more if they can achieve a good balance between work and life commitments. We offer a variety of options to help people achieve this balance.

Equality and diversity

We rely on diversity of culture and thought to deliver our goals. To ensure we can do that, we seek talented, qualified employees in all our operations, regardless of race, colour, sexual orientation, gender, gender identity and expression, nationality, religion, age, disability, marital status or any other protected classification. Everyone in HMRC brings something different. So will you.

HMRC has diversity networks covering: age, carers, gender, disability, lesbian, gay and bisexual, transgender, religion / belief.

Membership, initiatives and schemes

Include but are not limited to: Trade unions, sports and fitness, cycle to work scheme, employee assistance programme, occupational health services, community volunteering programme, free eyesight testing, help with caring responsibilities such as childcare vouchers, special leave, generous paid maternity, paternity adoption and parental leave.