About us - who are we and what do we do

Please Note:
  • This site is no longer operational.
  • The site was set up in September 2016 to support a specific recruitment exercise.
  • The site has not been updated and the information contained within is based upon the job advert in September 2016.
  • Please refer to the who to contact page if you would like contact details for HMRC Recruitment.

Our 56,000 staff collectively bring in over £500 billion in tax revenues, from more than 45 million individuals and 5.2 million businesses; we are a major business with serious responsibilities.

As well as collecting tax, we administer benefit payments, pay out tax credits and help to protect national interests.

We interact with all kinds of people, from businesses to individuals. In fact, almost everyone comes into contact with us at some point, which makes customer service central to everything we do.

Our vision

We are the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK’s public services. We do this by being impartial and increasingly effective and efficient in our administration. We help the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system.

Our strategic objectives

Strategic Objectives

What about the future?

Like any good organisation, we need to continually adapt to the times we’re in. Our business priorities are to maximise the revenues we collect to pay for essential public services, improve the services we deliver to millions of customers and to do so whilst reducing costs. 

HMRC’s ambitious change programme - Building our Future - is shaping how we will transform over the coming years, and begins to set out what HMRC will be like in 2020 and beyond. As we build our future together, we are committed to including, involving and investing in our staff. 

Which business area would you join?

You would be joining HMRC’s Customer Compliance (CC) group, in addition to the introduction provided by Jennie, our Director General, on page 2 above, we have provided further information on our teams and business groups in Annex A and B.

InformationPLEASE NOTE: HMRC is undergoing organisational transformation and will be re-organising into the following three groups as from 1 October:  Customer Strategy and Tax Design, Customer Services and Customer Compliance.  The Customer Compliance group brings all HMRC’s compliance customer segment directorates into one group: large business, wealthy individuals, mid-sized businesses, small businesses and individuals. Customer Compliance has been created through merging the former Enforcement & Compliance (E&C) line of business and the Large Business directorate in the former Business Tax line of business.