What would you do?
This Public Service Operational Delivery Apprenticeship (Level 3) within the UK Visas and Immigration offers you a fantastic opportunity to learn, earn and develop your skills.
Over 280,000 people work in the Operational Delivery Profession across Government who have the vital job of keeping the country running and make a real difference to people's lives.
You will work in different business streams within UKVI who will support you to gain valuable skills during the course of your Apprenticeship, receiving on-the-job training to help you carry out your role, as well as time away from your daily duties to complete learning.
Working for one of the most diverse Government Departments with your own academic tutor and a work place mentor we will coach you through the skills you need to be successful, and support your personal and professional development.
Qualifications and training
We will support you in working towards the following qualifications:
- City & Guilds Level 2 Award in Operational Delivery (Principles)
- City & Guilds Level 3 Certificate in Operational Delivery (Advanced)
All your training will be delivered during work time, but you must be prepared to undertake additional study and revision in your own time, particularly before exams and your final assessment.
Working for us is interesting and varied, and gives you the chance to make a real difference to people's lives. In UKVI our objectives are to contribute to achieving the Home Office's priorities of securing our borders, reducing immigration, cutting crime and protecting our citizens from terrorism.
Our work is high profile. In order to achieve your best, you will be supported by an experienced team, given full on-the-job training to help you carry out your role as well as time away from your daily duties to complete learning for your apprenticeship. You could be working on casework, workflow, visas or detention.
This apprenticeship gives you the chance to work across operational delivery, enabling you to gain experience with lots of different areas of work, such as:
- Using and accurately updating IT systems to log correspondence
- Answering and screening telephone calls from the public
- Writing professional correspondence
- Photocopying and preparing document packs
- Working flexibly, supporting operational colleagues across a range of roles
- Shadowing and supporting decision makers in Asylum interviews
- Completing a wide range of administrative and support tasks
- Building your knowledge of Government - legislation, policy, procedure & security guidelines.
Following the successful completion of your apprenticeship and probation period, you will automatically progress to a Administrative Officer (AO) grade; your role, responsibilities and tasks will be based on the roles and responsibilities which can be found in Annex C on page 26 of the Candidate Information Pack.