Customer Resolution Centre - an overview

Some background

We are delighted you're considering a role in our Customer Resolution Team. Things are changing fast in the way we do business. You would be engaged in working across multiple contact channels as we grow this way of working.

Working for us is interesting and varied, and gives you the chance to make a real difference to people's lives. In UK Visas and Immigration (UKVI) we make millions of decisions every year about who can visit or stay in the country, keeping the UK safe and secure.

We expect the highest possible standards of professionalism and teamwork from our staff. You would be required to operate in sometimes difficult, complex and pressurised environments.

Working directly with customers and third parties supporting customers, requires you to have excellent communication skills, attention to detail, an appreciation of cultural differences and a commitment to delivering outstanding customer service.

We select our staff through a stringent and robust recruitment process. For those who meet these demanding standards, it is a hugely rewarding and a very satisfying career - and one that offers the opportunity for increasing responsibility and reward.

What would you do?

Please click on the headings below to learn about each of the roles we are recruiting within our new Customer Resolution Team.

Customer Service Agents (AO)

Customer Service Agents (EO)

Customer Service Team Leaders (HEO)

Customer Resolution Centre - an overview