24 hours a day, 7 days a week, 365 days a year, our teams are working behind the scenes and out on the streets to keep everyone safe and warm and the gas flowing to 5.9 million homes and businesses across Scotland, the south of England and parts of Northern Ireland.
Taking care of our customers, especially those in vulnerable circumstances, is part of our DNA. We're committed to delivering a ‘best in class’ service, tailoring the support we provide for our customers who need extra help, and take pride in our six years at No.1 for customer service.
When you join SGN you’ll become part of a dedicated and highly professional workforce, proud to work in the energy industry and deliver for the communities we serve.
How it works
SGN is a gas transporter. We distribute gas to 5.9 million homes and businesses across two Gas Distribution Networks (GDNs)in Scotland and the south of England. We’re also working to bring gas to 40,000 customers in the west of Northern Ireland through SGN Natural Gas. Whoever the supplier is, our pipes deliver gas safely, reliably and efficiently to every one of our customers.
Emergency - we provide the National Gas Emergency Service in our network areas. Whenever a gas emergency is reported, our FCOs (First Call Operatives) will attend.
Connect - every year we connect around 20,000 new gas customers to our network. We also carry out service alterations for existing customers and disconnections.
Upgrade - we’re committed to upgrading our network to ensure we continue to keep homes safe and warm long into the future. We’re using the latest technology to minimise disruption as we replace, renew and maintain our pipes.
Safety - We look after each other and our customers.
Innovation - We think differently and welcome change.
Reliability - We aim never to let people down.
Openness - We share our knowledge and expertise to help others.
Respect - We make sure everyone feels like they belong.
We want you to reach your full potential with us. We offer all our colleagues the opportunity to learn, develop and progress, whatever level you join the business.
We don’t believe in a one-size-fits-all approach to career progression. Instead, we’ll work with you to create a development programme tailored to the career you want to build.
Your career with us could see you keeping our customers safe in a gas emergency, developing innovative robotic technologies to reduce disruption while we upgrade our gas network or even supporting our world-first project to heat homes with hydrogen as part of our journey to net zero. The opportunities are endless.
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